Tenchi Reiki is committed to protecting your privacy. This Privacy policy explains how we use personal information that we collect about you when you use our website https://www.tenchi.com or when we do or might do business with each other. By using this website and using our services, you consent to the collection, use and disclosure of your information in accordance with this Privacy Policy.

Which information do we collect about you?

Tenchi Reiki collects identification information from you. This happens when you use the functions offered on or via this website, for example to make an appointment, ask a question via the contact form, sign up for the newsletter or register for a course or other event. This information is usually limited to data such as your surname and first name, e-mail address, telephone number. In specific cases, additional information may be requested, for example in the case of registration for a course or other event.

Information about the use of the website, such as your IP address, time and duration of your visit to our website, your browser and your navigation on this website, is collected by using cookies. More information about the use of cookies can be found in our Cookie policy.

A description of the conditions under which you are to use this website can be found in the Terms and Conditions.

How will we use your information?

Tenchi Reiki collects information about you for administrative purposes, to process your questions, appointments and registrations and, if you have agreed, to collect personal statistical information. We also use your information collected through this website in the form of cookies to personalize your visits to our website and to ensure safe use. We may also send you newsletters and personalized marketing via email, or use your data for testimonials if you have given your consent.

Who has access to your information?

Your information may be shared between Tenchi Reiki employees. We will not share your information with other companies for marketing purposes.

We may share your information with:

• Service providers and partners: We transfer your data to service providers and partners who act on our behalf to perform tasks, provide services to you or fulfill a contract. However, when we use third parties as service providers, we only disclose information necessary to provide the specific service.

• Government and authorities: we share your data with the government and authorities if this is legally required.

Why do we use your information?

Tenchi Reiki collects and processes this information from you on the basis of one of the legal bases below:

Contractual:
The processing is necessary for the execution of an agreement to which you are a party.

Legal obligation:
The processing is necessary to comply with a legal obligation.

Legitimate interest:
The processing is necessary for the purposes of the legitimate interests pursued by Tenchi Reiki or by a third party, provided that your interests or fundamental rights and freedoms do not override them.

Consent:
You have given your consent to the processing of your personal data.

“Legitimate interest” can be used when there is a relevant and appropriate relationship between Tenchi Reiki and you, in situations where you are a customer and you can reasonably expect at the time and in the context of the collection of the personal data that your personal data will be used for that purpose.

Marketing

Tenchi Reiki believes it is its legitimate interest to send you information about its products and services that may be of interest to you. You have the right to stop us from contacting you for marketing purposes at any time. If you no longer wish to be contacted for marketing purposes, you can unsubscribe via the last email you received from us. Please contact us via the contact form or by email for more information or if you have any questions.

How do you access and improve your information?

You have the right to request a copy of the information we hold about you. If you would like to receive a copy of all or part of your personal information, please contact us via the contact form or by email. You can ask us to correct information that you believe is incorrect or to delete your information. Finally, in certain cases you can request that we delete your data. However, we are only obliged to do this in the cases determined by law. Please note that if you do not allow us to collect or process the required personal data or if you withdraw consent to process it for the required purposes, you may not be able to access or use the services for which your data has been requested to be processed.

How long do we store your information?

Tenchi Reiki will not process your information for longer than necessary for the purposes for which we need this information about you. In a number of cases you can put an end to the processing yourself, by withdrawing your consent if that is the legal basis on which the processing takes place. However, you should be aware that in certain cases we are legally required to retain your information for a certain period of time. After this retention period, your personal data will be permanently deleted or anonymized.

Security measures

When you share your personal information with us, we take steps to ensure that it is treated securely. Tenchi Reiki has implemented reasonable physical, organizational and technical measures to help protect your personal information from unauthorized access, disclosure or use. Furthermore, we evaluate these technologies and measures so that our system is as resistant as possible to the latest viruses and malware.

Complaints

If you believe that Tenchi Reiki is processing your personal information unlawfully or incorrectly, please do not hesitate to contact us via the contact form or by e-mail.

Amendments

Tenchi Reiki reserves the right to change this Privacy Policy without prior notice if our services or applicable law so require. Your continued access or use of our services constitutes your acceptance of the revised Privacy Policy. We therefore recommend that you consult this page regularly. This Privacy policy was last updated on October 11, 2023.